Cheryl WallaceCheryl Wallace

The challenge of legitimacy in today’s climate is challenging. There truly are not really any switching costs for customers. Typically it is easy to change FI’s/ where you shop / even how you shop. There are so many choices in today’s environment for almost everything. I believe there is also a link to generational differences. Some of the older generations are more committed and loyal to organizations that they work for / where they shop and etc. Some of that is age related in that change is not as important or can be scary. The younger generation does not have the same loyalty to careers / organizations and etc and it is vice versa. Organizations don’t have the loyalty to them. Most organizations are too profit based.

There needs to be the education on how being loyal to a co-op based organization can be beneficial even if it is at a higher cost. Just like buying local has a big push right now.


“I thoroughly enjoyed the Good Governance Matters course offered by Co-operatives First. The course provided a solid background on governance generally and specific examples of good governance practices in co-operatives. It is uncommon to find governance training specific to co-operatives so this was refreshing.”

Janet Taylor (Corporate Secretary)

Libro Credit Union

“The Good Governance Matters Course was a valuable course. I shared it with the [Arctic Co-operatives Limited] Senior Leadership Team. If it ever comes up again, I highly recommend others to take it.”

Mary Nirlungayuk (Corporate Secretary and Vice-President, Corporate Services)

Arctic Co-operatives Limited

“The online course, Good Governance Matters was very informative, easy to navigate and discussed issues relevant to our needs as a Board of Directors. This course is a great tool for boards to build their knowledge to become strong, strategic boards.”

Lori Sanders (President)

Sherwood Co-op

“This course has greatly increased my understanding of what good governance could/should look like and how each part (boards, management, members) plays a vital role in the co-operative’s success.”


“This course was highly enjoyable, and relevant to working in not only the co-op space, but with any group that needs to make decisions.”