Jan O’BrienJan O’Brien

Our credit union seek legitimacy through a number of channels starting with director elections where members have selected the directors recommended by the Nominations and Election Committee. Our annual general meeting is well attended and provides another forum where members can ask questions and challenge decisions. We also seek feedback from members through a number of different surveys and advisory committees. Hearing back from our members is a very important part of our culture. Occasionally, the Board and management have reversed a decision when the feedback from the members has pointed out a flax or lack of legitimacy. It is important to be able to recognize mistakes and transparently correct them.


“I thoroughly enjoyed the Good Governance Matters course offered by Co-operatives First. The course provided a solid background on governance generally and specific examples of good governance practices in co-operatives. It is uncommon to find governance training specific to co-operatives so this was refreshing.”

Janet Taylor (Corporate Secretary)

Libro Credit Union

“The Good Governance Matters Course was a valuable course. I shared it with the [Arctic Co-operatives Limited] Senior Leadership Team. If it ever comes up again, I highly recommend others to take it.”

Mary Nirlungayuk (Corporate Secretary and Vice-President, Corporate Services)

Arctic Co-operatives Limited

“The online course, Good Governance Matters was very informative, easy to navigate and discussed issues relevant to our needs as a Board of Directors. This course is a great tool for boards to build their knowledge to become strong, strategic boards.”

Lori Sanders (President)

Sherwood Co-op

“This course has greatly increased my understanding of what good governance could/should look like and how each part (boards, management, members) plays a vital role in the co-operative’s success.”


“This course was highly enjoyable, and relevant to working in not only the co-op space, but with any group that needs to make decisions.”