I agree with you on this. There are so many uncertainties in our time. Never before, do we need our co-op system to be strong and do not lose sight on why we exist. The competitive nature of the business sometimes drive a co-op into operating like a corporate entity, as opposed to the fact that we exist to serve our members and fill a gap that corporate neglects or doing a poor job at.
If we loose our member trust and we do not work together as one, the reason why we exist goes away. Trust is an important part of any business, once this is gone, it is very difficult to earn it back.
Being transparent and frank with the members, no mater it’s good or bad, are keys to developing that trusting relationship. I see this is not a normal practice in many companies. Often time, the staff and members have no idea what’s going on. Expecting blind loyalty from members and staff will only go so far and not sustainable. Govern behind a close door is a recipe for disaster.
- This reply was modified 12 months ago by Tina Ngo.