Carol RipleyCarol Ripley

I see some great practices expressed in this thread. Our Credit Union also relies heavily on word of mouth and testimonials of satisfied members to build legitimacy. However, after reading the comments above, I feel that we are lacking in direct communications with our members. While we are very visible in our community, I can see that we really need to think more proactively about engaging our members and listening to their concerns and desires. To ensure that we have the right vision of the future, we need to go beyond research and environmental scans to member outreach and two way communications.


“I thoroughly enjoyed the Good Governance Matters course offered by Co-operatives First. The course provided a solid background on governance generally and specific examples of good governance practices in co-operatives. It is uncommon to find governance training specific to co-operatives so this was refreshing.”

Janet Taylor (Corporate Secretary)

Libro Credit Union

“The Good Governance Matters Course was a valuable course. I shared it with the [Arctic Co-operatives Limited] Senior Leadership Team. If it ever comes up again, I highly recommend others to take it.”

Mary Nirlungayuk (Corporate Secretary and Vice-President, Corporate Services)

Arctic Co-operatives Limited

“The online course, Good Governance Matters was very informative, easy to navigate and discussed issues relevant to our needs as a Board of Directors. This course is a great tool for boards to build their knowledge to become strong, strategic boards.”

Lori Sanders (President)

Sherwood Co-op

“This course has greatly increased my understanding of what good governance could/should look like and how each part (boards, management, members) plays a vital role in the co-operative’s success.”


“This course was highly enjoyable, and relevant to working in not only the co-op space, but with any group that needs to make decisions.”